DENXIAD General conditions of sale and use - Denxiad customer service
Welcome to DENXIAD-FRANCE.COM and its Affiliates
DENXIAD Europe Core SARL, DENXIAD EU SARL and/or their affiliates (“DENXIAD”) provide you with website features and other products and services when you visit the DENXIAD-FRANCE.COM website (the “Website”).
You make purchases on the Website, purchase any type of Fixed or Mobile Dentures and DENXIAD services, use DENXIAD mobile applications, or use software provided by DENXIAD in connection with any of the foregoing (collectively, the “DENXIAD Services”).
Please review our Terms and Conditions to understand how we collect and process your personal information in connection with the DENXIAD Services.
DENXIAD provides DENXIAD Services and sells Dentures under the terms set forth on this page.
DENXIAD is the trade name of all affiliated Laboratories worldwide.
Terms of Use
Please read these terms carefully before using the DENXIAD Services.
By using the DENXIAD Services, you agree to be bound by these terms.
We offer a wide range of DENXIAD Services and additional conditions may apply.
When you use a DENXIAD Service (for example, Your Profile , Gift Certificates or DENXIAD Mobile Applications ), you are also subject to the terms, guidelines and conditions applicable to that DENXIAD Service (“Terms of Service”).
If these Terms of Use conflict with these Terms of Service, the Terms of Service shall control.
Procedure and form for notification of infringement of rights: https://www.denxiad-france.com/report/infringement .
Procedure and Notification Form for reporting offensive or defamatory content: https://www.denxiad-france.com/gp/help/reports/infringement .
1. ELECTRONIC COMMUNICATIONS
When you use any DENXIAD Service or send us emails, text messages or other communications from your landline or mobile devices, you are communicating with us electronically.
We will communicate with you electronically through various means, such as email, SMS, WhatsApp, in-app notification messages or by posting emails or communications on the Website or through other DENXIAD Services, such as our Communications Manager.
For contractual purposes, you agree that all agreements, information, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing, unless a specific mandatory law requires otherwise.
You have the option of registering your telephone contact details on the telephone canvassing opt-out list accessible on the site.
2. RECOMMENDATIONS AND PERSONALIZATION
As part of the DENXIAD Services, we will recommend features, products and services, including third-party advertisements, that may be of interest to you, identify your preferences and personalize your experience.
For more information, go to the help page to view the topic.
3. INTELLECTUAL PROPERTY, COPYRIGHT, AND DATABASE PROTECTION
All content contained or made available through the DENXIAD Services, such as text, graphics, logos, buttons, images, music tracks, digital downloads, and data compilations, is the property of DENXIAD, its affiliates or its content suppliers and is protected by Luxembourg and international intellectual property, copyright and database protection law.
The compilation of all content present or made available through the DENXIAD Services is the exclusive property of DENXIAD and is protected by Luxembourg and international intellectual property and database protection law.
You must not systematically extract and/or re-use parts of the content of any DENXIAD Service without our express written permission.
In particular, you must not use any data mining robot, or any other similar data gathering or extraction tool to extract (one or more times), to reuse any substantial part of any DENXIAD Service, without our express written consent.
You must also not create and/or publish your own databases which would include substantial parts (e.g. our prices and product lists) of a DENXIAD Service without our express written consent.
4. TRADEMARKS
See the Trademark Notice . In addition, graphics, logos, page headers, buttons, scripts and service names included in or made available through a DENXIAD Service are trademarks or trade dress of DENXIAD.
DENXIAD trademarks and visuals may not be used in connection with products or services that do not belong to DENXIAD, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DENXIAD.
All other trademarks not owned by DENXIAD that appear on any DENXIAD Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DENXIAD.
5. LICENSE AND ACCESS
Subject to your compliance with these Terms of Use and the Terms of Service and payment of all applicable fees, DENXIAD or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the DENXIAD Services.
This license does not include any right to use any DENXIAD Service or its contents for resale or other commercial use; to collect and use any product listings, descriptions, or prices; to make any derivative use of any DENXIAD Service or its contents; to download or copy account information for another merchant; or to use any data scraping, robot, or similar data gathering or extraction tool.
All rights not expressly granted to you in these Terms of Use or in the Terms of a Service are reserved and remain with DENXIAD or its licensors, suppliers, publishers, rights holders, or any other content provider.
No DENXIAD Service or any portion thereof may be reproduced, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written permission.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) owned by DENXIAD without our express written consent.
You may not use any meta tags or any other "hidden text" utilizing DENXIAD's name or trademarks without our express written permission.
You must not misuse any DENXIAD Service. You must use the DENXIAD Services as permitted by law.
The licenses granted by DENXIAD will terminate if you fail to comply with these Terms of Use or the Terms of Services.
6. YOUR ACCOUNT
You may need a personal DENXIAD account to use certain DENXIAD Services, and you may be required to log in to the account and have a valid payment method associated with it.
If there is a problem using the payment method you selected, we may use any other valid payment method associated with your account.
Go to Your Account to update your information.
If you use any DENXIAD Service, you are responsible for maintaining the confidentiality of your account and password, restricting access to your computer and other equipment, and to the extent permitted by applicable law, you agree to accept responsibility for all activities that occur under your account or password.
You must take all necessary steps to ensure that your password is kept confidential and secure, and must inform us immediately if you have reason to believe that your password has become known to anyone else, or if the password is being used or is likely to be used in an unauthorized manner.
You are responsible for the validity and completeness of the information you provide. you have provided to us, and must notify us of any changes to this information.
You can access your information in the Your Account section of the website.
Please visit our Privacy Policy help pages to access your personal information.
You must not use any DENXIAD Service: (i) in any way that causes, or is likely to cause, interruption, damage, or impairment of any DENXIAD Service, or (ii) for fraudulent purposes, or in connection with any crime or illegal activity, or (iii) for the purpose of causing disturbance, inconvenience or anxiety.
We reserve the right to refuse to provide any DENXIAD Service or to terminate accounts if your behavior gives us a justified reason to do so.
This will be the case in particular if you violate applicable laws, applicable contractual provisions, our guidelines or our policies, all accessible from the website.
Notwithstanding any such limitation or termination, you will continue to have access to the content and services you have purchased up to that time.
7. COMMENTS, REVIEWS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews, comments, or other content; send e-cards or other communications; and submit suggestions, ideas, questions, or other information so long as the content is not illegal, obscene, abusive, threatening, defamatory, libelous, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a credit card or content.
We reserve the right (but not any obligation in the absence of a valid Notification Form) to remove or edit any content.
If you believe that any content or sale advertisement on any DENXIAD Service contains a defamatory message, or that your intellectual property rights have been infringed by an article or information on the website, please notify us by completing the appropriate Notification Form, and we will respond.
If you post customer reviews, questions/answers or any other content generated by you for publication on the Website (including any images, video or audio recordings, together the "Content"), you grant DENXIAD, (i) a non-exclusive, royalty-free license to use, reproduce, publish, make available, translate and modify such Content worldwide (including the right to sublicense these rights to third parties); and (b) the right to use the name that you use in connection with such Content.
No moral rights are transferred by this clause.
You can remove your content from public view or, where this feature is offered, change the settings so that it is visible only to people to whom you have given access.
You represent and warrant that you own or otherwise have all necessary rights to the content that you post; that, as of the date the content or material is posted: (i) the content and material is accurate, and (ii) use of the content and material you supply does not violate any of DENXIAD's policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
You agree to indemnify DENXIAD in the event of any action by a third party against DENXIAD in connection with the content or material that you have provided, except in the event that DENXIAD's potential liability could be sought for not having removed content whose illicit nature has been notified to it (Notification Form), provided that this action would have as its cause, basis or origin the content that you have communicated to us.
8. INTELLECTUAL PROPERTY CLAIMS
DENXIAD respects the intellectual property of others.
If you believe that any of your intellectual property rights have been used in a way that may give rise to a concern that your intellectual property rights have been infringed, please follow our Procedure and Form for Notifying Us of Infringement:.com/report/infringement">https://www.denxiad.com/report/infringement.
9. DENXIAD SOFTWARE CONDITIONS
In addition to these Terms of Use, which apply to all software (including any updates or upgrades to the software and any related documentation) that we make available to you for your use of the DENXIAD Services ( hereinafter “DENXIAD Software”).
10. OTHER COMPANIES
Third parties other than DENXIAD operate stores, offer services and sell product lines on this website.
In addition, we provide links to websites of affiliated companies and a number of businesses.
We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites.
Except as expressly provided in these Terms of Use, the Terms of Sale below or the Terms of Service, DENXIAD assumes no responsibility or liability for the acts, products or content of such companies or individuals or other third parties.
You are notified when a third party is involved in your transaction, and we may share your information related to that transaction with that third party.
You should review their privacy policies and other terms of use carefully.
11. THIRD PARTY SELLERS AND ROLE OF DENXIAD
DENXIAD allows third-party sellers to list and sell their products on DENXIAD.COM.
In each of these cases, this is indicated on the respective product detail page.
Although DENXIAD, as a host, facilitates transactions made on the DENXIAD Marketplace, DENXIAD is neither the buyer nor the seller of third-party sellers' products.
DENXIAD provides a meeting place where buyers and sellers complete and finalize their transactions.
Accordingly, for the sale of such products from third party sellers, a sales contract is formed solely between the buyer and the third party seller.
DENXIAD is not a party to any such contract and assumes no liability arising from or in connection with such contract of sale.
DENXIAD is neither the agent nor the representative of third-party sellers.
Except as provided below in this Section, the Third Party Seller is responsible for sales of Products and any claims or other issues arising out of or related to the sales contract between it and the Buyer.
Because DENXIAD wants the buyer to have the safest buying experience, DENXIAD offers the A to Z Guarantee in addition to any contractual or other rights.
Please note that some third-party sellers may sell as individuals and not as business sellers.
In each case, this information is indicated on the detailed information page concerning the seller (which you can access by clicking on the latter's name) and is based on the information provided by the seller to DENXIAD.
If a seller is not a professional, please note that your usual legal rights under consumer protection laws (e.g. 2 or 3 year warranty rights, depending on the country, and the right to cancel your order within 14 days without having to give a reason) will not apply.
However, DENXIAD's A-to-z Guarantee and our 30-day voluntary return guarantee will still apply in this case.
If the third-party seller's items are listed as Shipped by DENXIAD , DENXIAD will handle the delivery and our customer service will handle any issues with the order.
For more information, particularly on dispute resolution in these particular cases, see the help page .
If the third-party seller's items are not listed as Shipped by DENXIAD , the seller will manage the delivery of your order.
More information on our help page .
Seller will also handle all customer service requests unless it is indicated that customer service is provided by DENXIAD or your order is marked with the DENXIAD badge.
12. OUR RESPONSIBILITY
We will do our best to ensure the availability of the DENXIAD Services and that transmissions will be error-free.
However, due to the nature of the internet, this cannot be guaranteed.
Additionally, your access to the DENXIAD Services may occasionallymay also be suspended or limited to allow for repairs, maintenance, or to add a new feature or service.
We will endeavour to limit the frequency and duration of such suspensions or limitations.
In its dealings with professionals, DENXIAD is not liable for (i) losses that were not caused by our fault, or (ii) business losses (including loss of profit, benefit, contracts, anticipated savings, data, goodwill or unnecessary expenditure), or (iii) any indirect or consequential loss that was not foreseeable by you and us when you started using the DENXIAD Service.
We will not be liable for any delay or failure by you to comply with your obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control.
This condition does not affect your legal right to receive the products sent and services provided within a reasonable time or to receive a refund if the products or services ordered cannot be delivered within a reasonable time due to a cause beyond our reasonable control.
The laws of some countries do not allow some of the limitations listed above.
If these laws apply to you, some or all of these limitations may not apply to you, and you may have additional rights.
Nothing in these terms is intended to limit or exclude our liability for fraud, or for death or personal injury caused by our negligence or gross negligence.
13. APPLICABLE LAW
These Terms of Use are subject to Luxembourg law (with the exception of its conflict of laws provisions), and the application of the Vienna Convention on Contracts for the International Sale of Goods is expressly excluded.
If you are a consumer and your habitual residence is in a country of the European Union, you also benefit from rights protecting you under the mandatory provisions of the law applicable in your country of residence.
You, like us, agree to submit all disputes arising from the commercial relationship between you and us to the non-exclusive jurisdiction of the courts of the city of Luxembourg, which means that for the application of these Conditions of Use, you can bring an action to assert your consumer rights, in Luxembourg or in the country of the European Union in which you reside.
The European Commission provides an online dispute resolution platform which you can access here: https://ec.europa.eu/consumers .
14. EXPORT CONTROLS
You agree not to export, re-export or transfer any products you have purchased from the Website to any country, individual, company, organization or entity where such export is restricted or prohibited by law.
For example, economic sanctions and embargoes imposed by the European Union, the United Nations, the United States Departments of State, Treasury or Commerce, and other governmental authorities (such as embargoes imposed on specific countries or economic sanctions imposed on individuals or companies for terrorism or money laundering offenses) may prohibit you from taking products into other countries, even for your personal use, and/or from sending products (whether physically by mail or digitally by email or file sharing) to particular individuals, companies, organizations or entities.
Further, you agree not to purchase any products or services from the Website if you are subject to any restrictive measures (sanctions).
15. MODIFICATION OF THE SERVICE OR CONDITIONS OF USE
We reserve the right to make changes to any DENXIAD Service, our procedures, our terms and conditions, including these Terms of Use at any time.
You are subject to the terms and conditions, procedures and Conditions of Use in effect at the time you use the DENXIAD Service.
If any provision of these Terms of Use is deemed invalid, void, or unenforceable for any reason, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
16. WAIVER
If you breach these Terms of Use and we do not take any action,no action, we would still be entitled to use our rights and remedies in any other situations where you breach these Terms of Use.
17. OUR CUSTOMERS
We only sell to dental surgeons. We do not sell any of the products to individuals or even to dental prosthesis laboratories.
18. OUR CONTACT DETAILS
The DENXIAD.fr website is owned and maintained by DENXIAD Europe Core SARL.
Specific conditions of use and sale for other DENXIAD Services can be found on the website.
For DENXIAD Europe Core SARL:
DENXIAD Europe Core SARL, Limited Liability Company, 38 avenue John F. Kennedy, L-1855 Luxembourg.
Share capital: €37,500
Registered in Luxembourg RCS Luxembourg No.: B-101818
License number: 10040783
Intra-community VAT number: LU 26375245
Other contact details:
For DENXIAD EU SARL:
DENXIAD EU SARL, Limited Liability Company, 38 avenue John F. Kennedy, L-1855 Luxembourg
Share capital: €125,000
Registered in Luxembourg RCS Luxembourg No.: B-101818
License number: 134248
Intra-community VAT number: LU 20260743
Branch in France: DENXIAD EU SARL, French branch, 67 Boulevard du Général Leclerc, Clichy 92110, France.
Registered in France RCS registration, number: 487773327 RCS Nanterre.
Intra-community VAT number: FR 12487773327.
For DENXIAD Services Europe SARL:
DENXIAD Services Europe SARL, Limited Liability Company, 38 avenue John F. Kennedy, L-1855 Luxembourg.
Share capital: €37,500
Registered in Luxembourg RCS Luxembourg No.: B-93815
License number: 132595
Intra-community VAT number: LU 19647148
For DENXIAD Media EU SARL:
DENXIAD Media EU SARL, Limited Liability Company, 38 avenue John F. Kennedy, L-1855 Luxembourg.
Share capital: €37,500
Registered in Luxembourg RCS Luxembourg No.: B-112767
License number: 136312
Intra-community VAT number: LU 20944528
You can also contact us through our contact page and we can reach you by email or phone.
19. PROCEDURE AND FORM FOR NOTIFICATION OF ILLEGAL CONTENT
If you believe your rights have been violated and you are eligible for the Trademark Registry, please register for the service and submit your complaint through the Registry.
This form may be used to submit any type of intellectual property complaint to us including, but not limited to, copyright, trademark, design and patent complaints.
Upon receipt of a Notification Form, we may take certain actions, including removing information or an item and terminating repeat infringers in appropriate circumstances.
These measures will however be taken without prejudice, without recognition on our part of any responsibility and without prejudice to the exercise of our rights, actions and means of defense.
This also includes forwarding this form to the parties affected by the alleged infringement.
You agree to indemnify DENXIAD against any third party claims against DENXIAD arising out of or in connection with this notification.
Note regarding Third Party Seller Offers: Please keep in mind that Third Party Seller Offers are only hosted on DENXIAD.fr and are published only under the direction of the Third Party Sellers who can be contacted through their Seller Information page, accessible from all of their offers.
Definition of ASIN and ISBN-10: “ASIN” stands for DENXIAD Standard Item (or Identification) Number and is a ten (10) character identifier. This number appears on any product listing under the heading Product Details .
“ISBN-10” stands for International Standard Book Number and is a ten (10) digit identifier found on certain book listings in the Product Details category.
Important Warning: Providing inaccurate, misleading or false information in a Notification Form addressed to DENXIAD will incur civil and/or criminal liability. If in doubt, please contact a legal advisor.
Notification Form: If you wish to notify us of the violation of your rights in relation to a product offer available on the site www.amazon.fr , we invite you to complete the Notification Form available by clicking on the link below:
If you would like to notify us of a problem with a product, content, or product page where, for example, you believe the product or content is illegal, you can file a report. For more information, please visit the help pages .
20. PROCEDURE AND NOTIFICATION FORM FOR NOTIFYING OFFENSIVE OR DEFAMATORY CONTENT
Because thousands of products are listed and thousands of comments are hosted on DENXIAD.COM, it is not possible for us to know the content of all products offered for sale, or all comments or reviews that are posted.
Accordingly, we operate under a notice and action system.
If you believe that any content or sale advertisement on the website contains a defamatory message, please notify us immediately by completing the Procedure and Notification Form for reporting offensive or defamatory content.
Follow the instructions in the Notification form.
Important Warning: Providing inaccurate, misleading or false information in the Notification addressed to DENXIAD may incur civil and/or criminal liability.
The notification procedure: Please send us the form below, duly completed and signed, to the following address: Legal Department, NTD, DENXIAD EU S.à rl, 38 avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg.
ADDITIONAL TERMS OF DENXIAD SOFTWARE
1. Use of DENXIAD Software.
You may use the DENXIAD Software solely for the purpose of enabling you to use and enjoy the DENXIAD Services as provided by DENXIAD, and as permitted by the Terms of Use, these DENXIAD Software Terms, and the Services Terms.
You may not incorporate any DENXIAD Software or any part thereof into your own programs, compile any DENXIAD Software or any part thereof with your own programs, transfer any DENXIAD Software or any part thereof for use with another service, or sell, rent, lend, distribute or sublicense any DENXIAD Software or any part thereof or transfer any right to any DENXIAD Software or any part thereof.
You may not use DENXIAD Software for any illegal purpose.
We reserve the right to terminate any use of DENXIAD Software and to remove your rights to use DENXIAD Software at any time.
If you fail to comply with these DENXIAD Software Terms, the Terms of Use and any DENXIAD Service Terms, your rights to use DENXIAD Software will be automatically terminated without prior notice.
Additional terms and conditions set forth by third parties and contained or distributed with certain DENXIAD Software and specifically identified in the related documentation may be applicable to such DENXIAD Software (or software incorporated into DENXIAD Software) and will prevail in the event of a conflict with these Terms of Use.
Any software used in any DENXIAD Service is the property of DENXIAD or its software suppliers and is protected by Luxembourg and international laws on the protection of computer programs and copyright.
2. Use of third-party services.
When you use DENXIAD Software, you may also be required to use the services of one or more third parties, such as those of a mobile operator or a mobile platform provider.
Use of such third-party services may be subject to the policies, terms of use, and fees of such third parties.
3. Prohibition of reverse engineering.
You cannot and will not encourage, assist or haveYou will not authorize anyone to (i) copy, modify, otherwise alter any DENXIAD Software in whole or in part, create derivative works from or of the DENXIAD Software or (ii) reverse engineer, decompile or disassemble any DENXIAD Software in whole or in part, except to the extent permitted by law.
4. Software updates.
Unless otherwise stated in the Terms of Service for certain DENXIAD Software, DENXIAD may release updates and upgrades to the DENXIAD Software from time to time.
Please also see the Terms of Sale for software updates specific to physical goods containing digital elements.
GENERAL CONDITIONS OF SALE
Welcome to the DENXIAD-FRANCE.COM website.
DENXIAD EU SARL and/or its affiliates (“DENXIAD”) provide you with website features and other products and services when you visit or shop on the DENXIAD.fr website (the “Website”), use DENXIAD products and services, use DENXIAD mobile applications, or use software provided by DENXIAD in connection with any of the foregoing (collectively, the “DENXIAD Services”).
DENXIAD provides the DENXIAD Services under the terms set forth on this page.
These General Conditions of Sale govern the sale of products between DENXIAD EU SARL and you.
For the conditions relating to sales between you and third-party sellers on the DENXIAD.fr Website, please read the Sellers' Regulations .
We offer a wide range of DENXIAD Services and additional conditions may apply.
Additionally, when you use a DENXIAD Service (e.g. your Profile , Gift Certificates , mobile applications or Communication Manager ), you are also subject to the terms, guidelines and conditions applicable to that DENXIAD Service (the “Terms of Service”).
If these General Conditions of Sale conflict with the Conditions of Service, the Conditions of Service will prevail.
Please read these conditions carefully before placing an order with DENXIAD EU SARL.
By ordering with DENXIAD EU SARL, you notify us of your agreement to be subject to these conditions.
1. HOW TO ORDER
If you wish to purchase one or more product(s) listed on the Website, you must select each product you wish to purchase and add it to your shopping cart.
When you have selected all the products you want to purchase, you can confirm the contents of your shopping cart and place the order.
At this point, you will be redirected to a page summarizing the details of the products you have selected, their price and delivery options (with the relevant delivery costs).
You will then need to choose the delivery options as well as the shipping and payment methods that suit you best.
At the top of this page is the purchase button.
You must click this button to confirm and place your order.
After placing your order, we will send you a confirmation message.
If you use certain DENXIAD Services (such as DENXIAD Mobile Applications), the confirmation message may be sent via the Communication Manager on the Site.
We will inform you when your items have been sent.
You can still modify your order up until the date your items are sent.
You agree to obtain invoices and DMSN declarations of conformity for your purchases electronically.
They will be made available to you in .pdf format in the Your Account area on our Website.
For each delivery, we will indicate in the shipping confirmation message whether an electronic invoice is available.
For more information on e-invoices and how to receive a paper copy, please visit our help pages .
2. RIGHT OF RETENTION
The products delivered remain the property of DENXIAD until they are handed over to the carrier.
3. 14-DAY RIGHT OF WITHDRAWAL, EXCEPTIONS TO THE RIGHT OF WITHDRAWAL, OUR 30-DAY RETURNS POLICY
LEGAL RIGHT OF WITHDRAWAL
Unless the'one of the exceptions listed below is not applicable, you can withdraw from your order without giving any reason within 14 days from the date on which you, or a third party designated by you (other than the carrier), took physical possession of the goods purchased (or of the last good, batch or part if the contract relates to the delivery of several goods or several batches or parts delivered separately) or from the date on which you concluded the contract for the provision of services.
You must notify us (DENXIAD EU Sarl, 38 avenue John F. Kennedy, L-1855 Luxembourg) of your decision to withdraw from your order.
To meet the withdrawal deadline, simply send your withdrawal request before the 14-day period expires and return your product through our online returns center.
For any further information on the scope, content and instructions for exercising your right of withdrawal, please contact our Customer Service .
EFFECTS OF WITHDRAWAL
We will reimburse you for all payments we have received from you, including standard delivery charges (i.e. the least expensive delivery option we offer) no later than 14 days from receipt of your cancellation request.
We will use the same means of payment that you used when you initially placed your order, unless you expressly agree otherwise.
In any event, this reimbursement will not cause any additional costs for you.
We may withhold reimbursement until we have received the product(s) back or until you have provided proof of having sent back the product(s), whichever is the earliest.
If the reimbursement occurs after the deadline mentioned above, the amount owed to you will be automatically increased.
Please note that you must return the product(s) following the instructions available on our online returns center no later than 14 days from the date on which you notified us of your decision to withdraw.
You must bear the direct costs of returning the product(s).
You will be responsible for any diminished value of the product(s) resulting from handling (other than what is necessary to establish the nature, characteristics and functioning of the product(s)).
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
- The delivery of products that cannot be returned for reasons of hygiene or health protection, if you have unsealed them or, after being delivered, have been inseparably mixed with other items;
- The supply of products likely to deteriorate or expire rapidly.
OUR 15-DAY RETURNS POLICY
Without prejudice to your rights under law, DENXIAD offers you the following returns policy:
All products from DENXIAD sites can be returned within 15 days of receipt of the products by DENXIAD if the products are complete and in new and undamaged condition.
If you return a product(s) in accordance with our returns policy, we will refund the price you paid but not the delivery costs of your original purchase.
Likewise, the risks associated with transport and the return delivery costs will be your responsibility.
Shipping and return costs are only refunded for clothing and shoes purchased on one of our sites.
This returns policy does not affect your statutory rights, including your statutory right of withdrawal described above.
Check our returns policy page for more information.
You also benefit from the legal guarantees of conformity and hidden defects mentioned in article 7 of these General Conditions of Sale (“Our responsibility - Guarantees”).
4. PRICES AND AVAILABILITY
All our prices include all taxes.
The 1° of 4 of article 261 of the CGI exempts from VAT the supplies of dental prostheses by dentists and prosthetists.
We display the availability of the products we sell on the Website on each product sheet.
We cannot provide more details regarding product availability than what is indicated on said page or elsewhere on the Website.
When processing your order, we will notify you as soon as possible by email using the address associated with your subscription or via the Communications Manager in Your Account , if any products you have ordered are found to be unavailable, and we will not charge you for these products.
Despite our best efforts, a small number of the products in our catalog may display an error in price.
We will verify the price at the time of processing your order and before any payment.
If it turns out that we have made an error in displaying the price, and the actual price is higher than the price displayed on the Website, we may contact you to ask whether you wish to purchase the product at its actual price or whether you prefer to cancel your order.
If the actual price is lower than the displayed price, we will charge you the lower amount and ship the product to you.
5. CUSTOMS
When you order products from DENXIAD for delivery outside the European Union, you may be subject to import duties and taxes, which are levied when the package arrives at its destination.
Any additional customs clearance charges will be your responsibility; we have no control over these charges.
Customs policies vary greatly from country to country, so you should contact your local customs office for more information.
Additionally, please note that when ordering from DENXIAD, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
Your privacy is important to us and we advise our international customers that cross-border deliveries may be opened and inspected by customs authorities.
6. 1-CLICK ORDER
1-Click ordering is the fastest and easiest way to order products securely on the site.
If you are using a public or shared computer, we strongly recommend that you log out when you are not at the computer.
7. OUR LIABILITY - GUARANTEES
You benefit from the legal guarantee of conformity under the conditions of articles L.217-4 et seq. of the consumer code and the guarantee of hidden defects under the conditions provided for in articles 1641 et seq. of the Civil Code.
Check our catalog for more information.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
We are committed to taking all the care customary in the profession for the implementation of the service offered to the client.
However, we cannot be held liable for any delay or failure to meet our contractual obligations if the delay or failure is due to a cause beyond our control: unforeseeable circumstances or force majeure as defined by applicable law.
We will not be held liable for any delays due to stock shortages at the publisher or supplier.
Furthermore, we shall not be held liable for any minor differences between the presentation photos of the items and the texts displayed on the DENXIAD.fr website, and the products delivered.
We implement all the means at our disposal to ensure the services covered by these General Conditions of Sale.
We are liable for any direct and foreseeable damage at the time of use of the Website or the conclusion of the sales contract between us and you.
In the context of our relationships with professionals, we will not incur any liability for loss of profits, business losses, loss of data or loss of earnings or any other indirect damage or which was not foreseeable at the time of use of the Website or the conclusion of the sales contract between us and you.
The limitation of liability referred to above is inapplicable in the event of fraud or gross negligence on our part, in the event of personal injury or liability for defective products, in the event of eviction and in the event of non-conformity (including due to hidden defects).
8. SOFTWARE UPDATES
For goods containing digital elements, DENXIAD (or a relevant third party) will issue the following types of updates depending on the digital products you purchase:
- If applicable, updates that were specified on the product information page at the time of purchase; and
- Updates required by law, including to ensure compliance of the product in question.
DENXIAD (or a relevant third party) may also provide you with additional product updates from time to time, including to:
- Propose or improve new features, designs, interfaces and/or characteristics;
- Make minor technical changes; and/or
- For legal or security reasons, when deemed reasonably necessary by DENXIAD (or a relevant third party).
Some of these updates may not be necessary to ensure product compliance.
By accepting the Terms of Sale, you agree to receive these updates.
You agree that updates may be performed automatically, without any action required on your part.
An update that is not automatic does not take effect until you install it.
You acknowledge that if updates are not installed in a timely manner, or if they are not installed correctly, this may adversely affect the performance or functionality of the affected products.
DENXIAD will not be held responsible for any non-compliance resulting from your failure to properly install updates.
9. APPLICABLE LAW
These Terms of Use are subject to Luxembourg law (except for its conflict of law provisions), and the application of the Vienna Convention on Contracts for the International Sale of Goods is expressly excluded.
You, like us, agree to submit all disputes arising from the commercial relationship between you and us to the non-exclusive jurisdiction of the courts of the city of Luxembourg, which means that for the application of these General Conditions of Sale, you can bring an action to assert your consumer rights, in Luxembourg or in the country of the European Union in which you reside.
If you are a consumer and your habitual residence is in a country of the European Union, you also benefit from rights protecting you under the mandatory provisions of the law applicable in your country of residence.
Our company is a member of the Federation of e-commerce and distance selling (FEVAD) and https://www.fevad.com/espace-consommateurs (external link) (60 rue la Boétie, 75008 Paris) – relationconso@fevad.com.
The European Commission provides an online dispute resolution platform.
10. MODIFICATION OF THE SERVICE OR GENERAL CONDITIONS OF SALE
We reserve the right to make changes to our Website, our procedures, and our terms and conditions, including these General Conditions of Sale at any time.
You are subject to the terms and conditions, procedures and General Conditions of Sale in force at the time you order a product from us, unless a change to these terms and conditions, or these General Conditions of Sale is required by an administrative or governmental authority (in which case this modification may apply to previous orders you have made).
If any provision of these General Conditions of Sale is deemed invalid, void or unenforceable for any reason, that provision will be deemed severable and will not affect the validity and effectiveness of the remaining provisions.
11. WAIVER
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
12. MINORS
We do not sell products to minors.
We sell children's products for purchase by adults.
If you are under 18, you may only use the DENXIAD.fr Website under the supervision of a parent or guardian.
13. IDENTIFICATION
DENXIAD.fr is a trademark used by DENXIAD EU SARL.
Our contact information is as follows:
DENXIAD EU SARL, Limited Liability Company, 38 avenue John F. Kennedy, L-1855 Luxembourg.
Share capital: €125,000
Recorded at Luxembourg RCS Luxembourg No.: B-101818
License number: 134148
Intra-community VAT number: LU 20250743
Branch in France: DENXIAD EU SARL, French branch, 39, av du Roule, 92200 Neuilly-sur-Seine, France.
Registered in France RCS registration, number: 487754327 RCS Nanterre.
Intra-community VAT number: FR 12487753327.
You can also contact us through our contact page and we can reach you by email or phone.
Non-exhaustive list of DENXIAD or affiliated patents and applicable licensed patents:
One or more patents owned by DENXIAD or its affiliates apply to this Site and the features and services accessible through this Site.
Revised January 21, 2024.
Click here to see a summary of the main elements of these DENXIAD Terms of Use.
